Q1.Why does the e-cigarette light not light up and no smoke comes out?

The battery is not charged. Please use the matching charger to charge the battery. One charge time should not exceed 4 hours, otherwise it will easily lead to battery damage.


Q2.Very little smoke felt during use.

1.Just change to new oil after not smoke or smoke amount is small because the oil has not completely penetrated into the oil guide cotton

2.Smoking is difficult: improper use, in the case of the user is difficult to absorb, because the electronic cigarette can not keep up, so it can only work for a short period of time, the correct way to use is to smoothly suck down, in order to enjoy the pleasure of electronic cigarettes.


Q3.Electronic cigarettes are hot.

Frequent use or insufficient oil will make the device hot. E-cigarettes use zero-chemical filament to make zero-oil evaporate, and the core temperature can reach more than 300 degrees. Zero-chemical equipment adopts a multi-level insulation structure, but excessive use or insufficient oil will accumulate With a certain amount of heat, it will feel a little hot, and it can be used like normal smoking, and the cigarette holder will generally not have obvious heat.


Q4.Do I need to set up an account to place an order? Can I shop without an account? 

You may place an order as a guest without an account. However, we recommend creating an account for personalized preferences to save the creations you desire and for ease of access for future purchases.


Q5.How can I make changes to my account details? 

To make changes to your account, first, log in to your account. There you will have the option to modify your account details. Once you have updated your data, please ensure that you save your changes.